Refund Policy

1. Failed generations: automatic

If a generation fails or no result is delivered (timeout, provider error, technical refusal of the model), no credits are charged. Credits reserved for the run are returned to your balance automatically, usually within minutes. You don't need to contact support.

2. Money back for an unused package

2.1. You can get your money back within 14 calendar days of payment if not a single request was made with that package's credits (no generation started, including a failed one). Requests paid with gift or bonus credits do not count.
2.2. All credits of the package, including bonus credits, are cancelled with the refund.
2.3. How to request: e-mail support@bars-ai.com from your account address with the payment date, amount and the last 4 digits of the card. Never send the full card number or CVV.

3. Not refundable

3.1. Spent credits: the service has been delivered.
3.2. Bonus and gift credits: they cannot be exchanged for money.
3.3. A package whose credits were used for at least one request, even if no result was delivered. If a generation fails through the Provider's fault, the credits go back to your balance (section 1); money is not refunded. Exceptions are cases where the law requires otherwise.
3.4. Dissatisfaction with the creative outcome of a successful generation (style, composition, etc.) is not a ground for a refund, since the model and price are known before the run.
3.5. Purchased credits last 180 days from the day you pay; the largest package (19,999 AMD / 2,400 credits) lasts 365 days. Gift credits last 7 days. Credits not used in time expire with no money refund and no compensation. For purchased credits the reminder comes 7 days and 2 days before expiry, for gift credits 1 day before, and only if credits are still unused. A money refund for an untouched package within 14 calendar days (section 2) is not cancelled by this clause.

4. How refunds are paid

4.1. Only to the same card used for the payment. An Ameriabank CJSC payment is refunded by Ameriabank. No cash refunds and no refunds to other accounts.
4.2. We decide on a request within 3 business days. Once the bank processes the refund, the time until the money reaches your card depends on your issuing bank, usually 5–30 days.
4.3. The refund is made in AMD for the amount paid. Any exchange difference is determined by your issuing bank.

5. Disputed transactions

If you don't recognise a charge, please e-mail us at support@bars-ai.com first. It's the fastest way to sort it out and, where appropriate, refund you. An account with a disputed transaction may be restricted while we investigate.

Contacts: sole proprietor Gasparyan Mher Yuriki, support@bars-ai.com, WhatsApp: +374 55 240893 (message or call on WhatsApp).